REFUND POLICY

We hope that you will be fully satisfied with your order.

However, if for any reason you are not completely satisfied, please notify us within 7 days of your receipt of goods. Please send a picture, your order number, and an explanation of your request to: info@namhlacollection.com.

We will offer a refund, exchange or replacement on all products returned, provided that they are in their original condition, and have not been opened, used or damaged.

Should an exchange or refund be requested, you will be liable for the courier costs incurred. Any surplus funds will be allocated in the form of a cash discount for our online store.

We will consider the condition of the goods being returned before making a refund or
exchange. We do not issue refunds on any products that have been open or used.

Please note: This only applies to products purchased off our online store. If you
purchased the goods from a retailer, please contact them directly.

1. Returns and refunds:

Please remember it can take some time for your bank or credit card company to process and post the refund (up to 10 business days).

We want to make it as easy as possible for you to be satisfied

2. Defective or incorrect items:

Please inspect your goods once you receive them and contact us within 7 days at info@namhlacollection.com if they are defective, damaged or the incorrect item.

We will collect the product from you at no charge. Once we have inspected it for ourselves we will then deliver the correct product to you if available or either refund or credit your account within 10 working days.

We apologize for any inconvenience caused, we are here to help.